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FREQUENTLY ASKED QUESTIONS (FAQ's)

1. How long will it take to receive my hair?

   * Once you place on order, it takes 3-5 days to PROCESS your order. Those 3-5 days allows us time to receive our order from our trusted vendor and inspect it to make sure your order is correct and meets our standards. After that, the  hair is shipped , it will take 2-3 days to have your hair delivered to you by USPS.

 * Ready to ship wigs are processed in 1-2 business days .

2. Shipping Times

  *All orders are shipped via USPS as Priority Mail which takes 1-3 business days

3.Refunds/Returns

  *ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. It is unethical to try and resell hair to someone else after it has been handled by another customer. Please respect this policy, and ALWAYS double check your order and specifications BEFORE your order is placed. Or be prompt about correcting errors once you notice them. 

 *Returns are only accepted when you have received the wrong items.

4.  Lost/stolen packages

 

*Luxx Hair Brand is  NOT responsible for any lost or stolen packages. You will NOT receive a refund for lost/stolen packages. Your order will NOT be replaced. 

*All Packages come with a Tracking number. USPS updates their system periodically throughout the delivery process. 

*If you will not be home on the expected arrival date/time, please request to have you package held at your local USPS post office by contacting USPS. 

5. What if I already have hair and just want a wig constructed?

 

*If you already have hair, you can pay for wig construction and send in your hair as well as your cap for your unit to be made

*Closure wigs cost $ 100

*Frontal wigs cost $ 115

*Please allow 7 days for wig construction due to volume of orders.. You will receive your unit lightly styled.